1. Could you reproduce this problem when you print another Word document to DocuCom PDF Driver printer?

2. Will this error message box appear when you print this Word document to your physical printer?

3. Could you send a screen shot (for describing the error message) to support@pdfwizard.com? We will get back to you as soon as possible after investigation.

By the way, the version of your PDF Driver product is very old. It is strongly recommended to use PDF Driver 7.x as your PDF Conversion Tool, -- more powerful and stable features, higher conversion speed and quality.