LICENSEES are automatically entitled to receive any new update or upgrade versions of the licensed Zeon DocuCom PDF product that are released within 30 days of the purchase date. Product updates are provided free to LICENSEE, but NOT upgrades.

All licenses are valid with no expiration date. However, new upgrade versions may only be obtained during the established maintenance period. Technical support is also limited to the maintenance period.

An additional and optional maintenance service for volume orders is offered for further protection and warranty on free upgrade and support. It covers all free updates, upgrades and technical support during the maintenance timeframe selected, starting from the purchase date.

UPDATE/UPGRADE:
Zeon’s definition of “UPGRADE” means a major version number change, such as: v6.5 to v7.0; “UPDATE” means a minor version number changes, such as: v7.0 to v7.5.

BENEFITS OF MAINTENANCE SERVICE:
The maintenance service entitles LICENSEE to the following:

• New Product Release Versions: LICENSEE will automatically have access to the download area on the Zeon Website through their account. New, up-to-date product release versions will be available there. It is more cost effective to receive new product release versions through the maintenance service, as opposed to purchasing new product releases each time they become available, usually about once per year.
• License Serial Number: No need for another Serial Number for new versions of product. The original License Serial Number will be kept for easier control and management.
• Technical Supports: If the software does not function according to the documentation, or if there is a technical problem, our support team can be reached for help as you request. The support team will then analyze and diagnose the problem. When the next newly repaired build becomes available, it will be automatically downloadable in your account.

Conditions WITHOUT Maintenance
Those without Maintenance are subject to the following conditions:

• Ordered Product Version: Ordered product version can be used without any time restrictions.
• New Versions within 30 Days: If any new version of the product is released within 30 days of the purchase date, LICENSEE will be entitled to the new version at no additional cost.
• New Versions after 30 Days: After 30 days from the date of purchase, LICENSEE will NOT have access to new versions that are released.
• Technical Support: Technical Support is only provided the first 30 days after date of purchase. Any support request after the first 30 days will be limited and dependent on available resources.
• Late Purchase of Maintenance: Maintenance service is also available separately later on to support your growing needs or requirements after your initial order. However, a higher percentage fee will be applied.
• License Serial Number: If purchasing maintenance service separately, a new Serial Number for new product versions may be required. This may raise possible control or management issues regarding the product key/Serial Number.

COST FOR Maintenance:
The maintenance service fee has options for one, two or three years. Please see the price list on the Zeon website for details. Product upgrades are usually announced once per year. 

COST FOR WITHOUT Maintenance:
If the LICENSEE does not purchase maintenance service for the initial order and needs an upgrade, they are required to pay the full upgrade fee, which is usually more expensive.

COST OF Maintenance FOR ADDED COPIES:
All copies purchased/added in the future to a license still within the maintenance period will have the pro-rated maintenance cost for the new copies added automatically.

RENEWAL Of Maintenance
“Annual” maintenance service cannot be renewed for an “Extended” service except when included with purchase of upgraded product. If the maintenance service period has expired, the product Serial Number on hand will be no longer be good for any upgraded versions of the software. High priority technical support will revert back to standard priority.

Maintenance LIMITATION
The maintenance service does not include programming support or support that is not related to a product fault. For additional engineering support outside of the regular maintenance service, a separate charge based on effort will be applied. Please contact sales@pdfwizard.com for quotes in this case.

IF HELP NEEDED
If LICENSEE encounter problems with DocuCom PDF products, the following process will be necessary:

• Please visit Online Support and describe the problem in detail. Make sure to attach input and output files, test case and program code if possible.
• If it turns out to be a DocuCom PDF product error, we will try to fix it and make a patch available with the next build release.
• If the problem is not related to our software, possible suggestions and potential approaches along with an estimate for the anticipated effort required will be sent to the LICENSEE for reference.