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Home > Support > FAQ > During the installation, I receive the error "This installation package is not supported by this processor type. Contact your product vendor", why?
During the installation, I receive the error "This installation package is not supported by this processor type. Contact your product vendor", why?

This error means the installer is not compatible with your Windows OS.

DocuCom version 8 products support 32-bit and 64-bit OS, so provide two kind of installers. Please download the right one according to your Windows system.


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