LICENSEEs are automatically entitled to receive any new versions of the licensed product that are released within 30 days of the purchase date. For runtime distribution for normal DocuCom PDF Reader OCX licenses, purchase of maintenance service will be required if LICENSEE wants to receive new upgrade versions and support after the first 30 days of purchase date.

All licenses are valid without any restriction of time (i.e. eternally). However, new upgrade versions of the software of PDF Reader OCX may only be obtained during the established maintenance period. Technical support is also limited to the maintenance period.

An optional, additional maintenance service accompanied with volume orders is offered for further protection and warranty on packaged supports. It will cover and include all free upgrades and technical support during the maintenance timeframe purchased starting from the purchase date.

UPDATE/UPGRADE:
Zeon's definition: "UPGRADE" means major version number changes, such as: v6.5 to v7.0; “UPDATE” means minor version number changes, such as: v7.0 to v7.5.

BENEFITS OF MAINTENANCE SERVICE:
Maintenance Service entitles LICENSEE to the following:

• New Product Release Versions: With maintenance service, LICENSEE will automatically have access to download newly released upgrade product versions to stay up-to-date. It is more cost effective to use the maintenance service to receive new product release versions as opposed to purchasing new upgrade product releases each time they become available, usually once a year.
• License Serial Number: No need for another Serial Number for newly upgraded products. The original License serial Number can be kept for easy control and management.
• Technical Support: If the Software does not function according to the documentation, or there is a technical problem, our support team can be reached for help on request. The support team will then analyze and diagnose the problem. When the next build is released with the problem fixed, it will automatically be downloadable in your account.

Conditions WITHOUT Maintenance
Those without maintenance operate under the following conditions:

• Ordered Product Version: Ordered product version can be used without any restriction of time.
• New Versions within 30 Days: If any new version of the product is released within 30 days of the purchase date, LICENSEE will be entitled to the new version without additional cost.
• New Versions after 30 Days: LICENSEE will NOT have access to new upgrade versions that are released after 30 days from the date of purchase.
• Technical Supports: Technical Support is only provided during the first 30 days after date of purchase. Any request for support after the first 30 days will be limited to available resources.
• Later Purchase of Maintenance: Maintenance service is available at any time, not just at time of purchase. However, later purchases will have a higher percentage fee.
• License Serial Number: Separate maintenance service may require a new Serial Number. This could create control or management complications.

COST FOR Maintenance:
The service has options for one, two or three years. Please see the price list on Zeon's website for details. Usually product upgrades are announced once a year and product updates once every few months.

COST WITHOUT Maintenance:
The cost of an upgrade is usually greater than the cost of maintenance service, so it is wiser to purchase the service if planning to upgrade in the future.

RENEWAL ON Maintenance
Annual maintenance service for DocuCom PDF Reader OCX, normal license, can be renewed for an extended period of time before expiration of the maintenance service. Please contact sales@pdfwizard.com for pricing.

Maintenance LIMITATION
The maintenance service does not include programming support or support that is not related to a product fault. For additional engineering supports outside of the regular maintenance service, a separate charge based on effort and resources expended will be applied. Please contact sales@pdfwizard.com for quotes in this case.

IF HELP NEEDED
If LICENSEE encounters problems with PDF Reader OCX:

• Visit Online Support, then describe the problem in detail and attach input and output files, test case and program code if possible.
• If it turns out to be an error of Reader OCX, we will fix it and make it available with the next build release, downloadable if active maintenance service is in place.
• If the problem is not related to our software, possible suggestions and approaches will be proposed, along with an estimate for the anticipated costs sent to the LICENSEE for reference.